Whala is an innovative platform that connects skilled local tradespeople, with individuals who need their services. Our easy-to-use app allows you to book a Whala Pro instantly, at a time that suits you and at a fixed, transparent hourly rate.

The Whala app is available for download on both iOS and Android devices. Once downloaded you can quickly set up your account, browse available services, and book a Whala Pro that suits your needs.

Whala hosts a wide array of professional services and trades, including for home improvement and repairs, cleaning and maintenance, gardening and more.

Booking a Whala Pro is simple. Through our Whala app you can view the availability of local professionals and book them instantly or schedule an appointment at a time that suits you.

Within 24 hours the tradie who has been allocated your job will be in contact with you to prepare for the job. They might ask you about access, materials, and anything else that can help them to be prepared on the day.

Whala operates on a fixed, transparent pricing model based on hourly rates. This ensures fairness and clarity, so there are no surprises when it comes to payment. Any materials needed for your project are charged at cost price, meaning no margin is added by Whala or Whala Pros.

Unlike other platforms where any average Joe can create a profile and start accepting jobs, all Whala Pros are thoroughly vetted. They go through an application and interview process, and are checked for qualifications and insurance to ensure they can provide a safe, reliable and high-quality service. After each job, users are encouraged to provide feedback and rate the Whala Pro, which further aids in maintaining a high standard of service.

All payments are handled through our secure app, ensuring a safe transaction process. All payments are held in trust until users are satisfied with the work that has been completed.

The Whala app allows you to track your Whala Pro while they’re en route to your location.

Absolutely, we encourage users to provide feedback and rate their Whala Pro after the completion of a job. This helps maintain the quality of our service and assists other users in making informed decisions.

By connecting local people with local tradespeople, Whala supports local businesses and contributes to the local economy. By cutting out the middleman and connecting you directly with the person performing the work, we ensure that more of every dollar remains in your local community.

Whala Pros enjoy the flexibility and freedom of choosing their own hours, they don't have to worry about marketing, booking, or payments, and they make more money per hour than they would working for an employer. All of these elements combined result in happier, stress-free tradies who love their job, and with the full support of Whala they are able to provide a very high calibre of service.

Your satisfaction is our top priority. If you're not happy with the work done by a Whala Pro, please reach out to us through the app. We encourage users to resolve disputes directly with the Whala Pro, but we're always available to assist and ensure a fair resolution is achieved.

Whala encourages users and Whala Pro’s to resolve any disputes directly. However, we are always ready to assist with disputes and have a process in place to ensure fair resolution. If a dispute arises, please contact us through the app.

Yes, you can cancel or reschedule a booking through the app. Please refer to our cancellation policy for any related queries.

Whala operates on a fixed, transparent hourly rate. If a job takes longer than initially expected, you will be charged based on the extra hours worked. This ensures that you only pay for the work that has been done.

If a Whala Pro fails to show up for a scheduled job, please reach out to us through the app. We'll investigate the matter and help find a resolution.

Probably! Whala is growing rapidly and constantly expanding its reach. To check if our services are available in your area, simply download the app and input your location. If we haven't made it to your area we will be there very soon.

To become a Whala Pro, you need to have the applicable qualifications for your trade, and the standard insurance policies that all tradespeople should hold. You also need to have the desire and drive to deliver a high calibre of customer service, and the confidence to work on projects independently.

Working as a Whala Pro is the best of both worlds. You’ll get all of the freedoms a business owner has, but none of the extra stress or duties that come with running your own business. You’ll set your own hours, earn more per hour, deal directly with the clients, you are totally in charge. Usually all those benefits come with the responsibilities of marketing, lead generation, managing bookings, handling payments, but that’s not the case with Whala! Our Pro’s do what they do best, and we handle the rest.

The first step to becoming a Whala Pro is to apply here. We will review your application, and if you are a suitable candidate you’ll be invited to book an interview with our operations manager. After your interview you’ll be onboarded, and soon after you’ll be doing what you love on your own terms.

Absolutely! You can choose your own hours based on your lifestyle. You can easily set your availability in advance each week through the Whala Pro app. With Whala, you’re the boss.

We maintain fair and fixed hourly rates for all services, and run a transparent pricing model. These rates are set by us, and they're carefully calculated to ensure that you’ll make more per hour than you would working under an employer, and our users are getting good value for money at the same time.

We handle all payments through our Whala app! It's safe, secure, and hassle-free. No need to chase clients for payments or worry about handling cash. All payments are held in trust, and we will pay you a lump-sum for your entire week's work on the nominated payment day.

If a customer isn't satisfied with your work, more often than not there is an easy solution. We encourage our Pro’s to work to a solution directly with the customer, however we are always here for support should you need it. If there's an issue you can't resolve, our team will step in to help find a fair solution for both parties.

Users rely on Whala for many different types of projects. From minor repairs to major upgrades and everything in between. We will only ever match you with projects that suit your skillset, and work with you to ensure you’re doing what you love.

Whala is in complete support of all Whala Pro’s. Obviously we bring in the work, help with bookings, handle payments, and pay Pro’s on time every time, but our support network extends beyond that. We've got their back no matter what. Insurance policies, accounting and tax, help managing customers, the list goes on. Our Pro’s treat us as a support network they can turn too for anything, and we love being able to help.

If you can't complete a job due to unforeseen circumstances, it's crucial to notify the customer and the Whala team as soon as possible. We understand that things come up, but we also value the trust our users put in us, so let's keep communication clear and timely.

Joining Whala as a Pro is completely free, you won't find any hidden sign-up fees or costs.

If a job takes longer than initially expected, communicate with the customer and explain the situation. It's all about transparency. If the customer agrees to the extended time, the additional hours will be added to the job cost and you will be paid accordingly.

We get it, life happens. You will have the ability to cancel a job within the app, and we can find another Whala Pro to take over. Regular cancellations will affect your standing on the platform, as we value reliability above all.

Absolutely! After every job, customers can rate their experience with their Whala Pro. This helps maintain a high standard of service and lets great work be recognised.

Yes. Whala Pro’s are expected to have all of the tools and equipment required to complete the job. After all, every pro has their favourite toolkit!

We encourage Pro’s to try and resolve any issues directly with the customer. If a resolution can't be reached, the Whala team is always there to help.

Yes! Jobs can be accepted anywhere that Whala is operating - but only by those who are physically in that area (or within an acceptable, local radius)

Whala is a powerful partner for your business. We connect you with local customers looking for your skills, handle all the backend stuff, and let you focus on what you do best – providing quality service. Plus, our review system allows your good work to shine, which creates higher demand for all of us.

All Whala Pro’s require public liability and workers compensation insurance policies, this keeps everyone safe, just in case the hammer misses the nail.